FAQ

  1. When should I call the moving company?

    The earlier is always the better. Four to six weeks notice is preferred, if possible, as the more lead-time you can give us, the more likely we will be able to meet your employee’s specific delivery schedule. However, if situations arise that do not allow this much notice, simply give us a call! Armstrong Relocation can help you develop a move plan whatever the case.

  2. Do I need an estimate?

    Yes! Every move is unique. It is very important to have Armstrong Relocation arrange for a pre-move survey as soon as possible. This survey is needed to determine the approximate cost of the move and the van space your employee’s goods will occupy. A written estimate/order for service will be provided to you or your employee itemizing the specific move needs and costs.

  3. How are household goods and personal items insured during transit?

    Industry regulation requires carrier’s liability at $.60 per pound per item. Additional coverage is available on a per quote basis. Details will be covered by the Armstrong Relocation representative, or your corporate policy, prior to the actual move.

  4. How are moving charges calculated?

    When origin and destination addresses are no more than 50 miles apart, charges are calculated on the number of moving personnel (supervisors, drivers and movers), equipment, and the amount of time needed for the move (including travel time). Moves outside of the “local” area are calculated by weight and miles transported.

  5. What time will the move start?

    Typically the crew will be at your employee’s home between 8:00 am and 10:00 am. If they run into any difficulties or delays, they will call you immediately. The driver will contact the shipper at least 24 hours prior to delivery to verify the shipper’s address and confirm the arrival time. Normal move dates are Monday through Friday. Requested dates for Saturday could result in overtime charges.

  6. How long will it take to move my employee’s goods?

    A typical household shipment will require one day to pack, one day to load, and the delivery will require a spread of dates that are determined by the weight and distance of the shipment. Our Armstrong Relocation representative will give you or your employee an estimated delivery spread once they have completed their pre-move survey.

  7. How does the driver keep track of goods?

    All items in your employee’s home will be inventoried on load day. Items are numbered and a brief description of the condition is listed on the inventory sheet. At destination, your employee will check off each corresponding number as the items enter their home.

  8. What can I expect upon delivery?

    Upon arrival at destination, the driver will provide your employee with an Inventory Control Form or “Bingo Sheet.” Each item is checked off as it is delivered. Any loss or damage is noted on the driver’s copy in the section titled “Exceptions on Delivery.” These observations will serve to substantiate a claim if any damages occurred during transit.

  9. How will the movers handle moving appliances?

    Armstrong Relocation acquires the help of a third party service company to disconnect, prepare items for shipment, and reconnect appliances at destination.

  10. How are large paintings and other artwork protected during transit?

    Armstrong Relocation acquires the help of a third party service company to build individual crates to protect these types of items. Your Armstrong representative will obtain the dimensions of these items during the pre-move survey and give you the cost for these services. Crates are custom-built at origin and the third party company will return after everything is delivered to uncrate your items.

  11. How do you protect the items being relocated?

    Each moving van is equipped with moving pads, shrink-wrap, and decking bars allowing your shipment to be properly wrapped, strapped and secured before transit.

  12. What size truck will you use?

    Armstrong Relocation has one of the largest fleets of trucks in the United Van Lines system. We will assign the most efficient equipment based on estimated weight and accessibility of residence at origin and destination.

  13. How many men will you have on our move?

    The size of the crew is determined by the estimated weight of the shipment and any other factors at origin or destination. Our representative can provide you with this information after the pre-move survey.

  14. Will we need to be present during the entire move?

    The transferee or a representative of theirs must be present at both origin and destination to answer any questions that may occur during the move. If a representative of theirs is present, they must sign all necessary paperwork in their absence and will assume liability on their behalf.

  15. Can possessions be stored temporarily?

    If your employee is unable to take possession of their new residence, their goods will be placed in storage. There will be an additional charge for daily storage, warehouse handling, final delivery charges and valuation/insurance on the shipment. Please advise your Armstrong Relocation representative if you think your employee might require storage.