Armstrong Relocation and Companies

When should I call the moving company?

The earlier is always the better. Four to six weeks notice is preferred, if possible, as the more lead-time you can give us, the more likely we will be able to meet your specific delivery schedule. However, if situations arise that do not allow this much notice, simply give us a call. Armstrong Relocation can help you develop a move plan.

Do I need an in-home survey?

Yes! Every household is unique and it is very important to have Armstrong Relocation arrange for a pre-move survey as soon as possible. This survey is needed to determine the approximate cost of the move, the van space your goods will occupy, and the delivery schedule. In fact, you should have a visual survey done by every moving company that submits an estimate to you. This will allow you to accurately compare prices and services included. IF A CARRIER WILL NOT PROVIDE A VISUAL SURVEY, THIS IS A ROGUE MOVER RED FLAG! Please view more information on Rogue Movers here.

How are my household’s goods and personal items insured during transit?

Industry regulation requires carrier’s liability at $.60 per pound per item. Additional coverage is available on a per quote basis. The Armstrong Relocation representative will discuss those options with you during your pre-move survey.

How is my move scheduled?

Typically the crew will be at your home between 8:00 am and 10:00 am. If they should run into any difficulty they will call you immediately. The driver will contact you at least 24 hours prior to delivery within your delivery spread.

How long will it take to move my goods?

A typical household shipment will require one day to pack, one day to load, and the delivery will require a window of dates that are determined by the weight and distance of the shipment. The Armstrong Relocation representative will give you an accurate delivery window once they have completed their pre-move survey.

Can I track my shipment online?

Yes! Please go here and have your order number ready.

How does the driver keep track of my goods?

All items in your home will be inventoried on load day. Each item is numbered and a brief description of the condition is listed on the inventory sheet. On delivery, you will check off each corresponding number as the each item enters your home.

What can I expect on delivery?

Upon arrival at destination, the driver will provide you with an Inventory Control Form or “Bingo Sheet.” Each item is checked off as it is delivered. If necessary any loss or damage is noted on the driver’s copy in the section called “Exceptions on Delivery.” These observations will serve to substantiate a claim should any damages occur.

How will the movers handle our appliances?

Armstrong Relocation acquires the help of a third party service company to disconnect, prepare items for shipment and reconnect appliances at destination.

How are large paintings, mirrors and other artwork protected during transit?

Armstrong Relocation acquires the help of a third party service company to build individual crates to protect these types of items. Your Armstrong representative will obtain the dimensions of these items during the pre-move survey and give you a cost for these services. Crates are custom-built at origin and the third party company will return after everything is delivered to uncrate your items.

How do you protect the items being relocated?

Each moving van is equipped with moving pads, shrink wrap, and decking bars allowing your shipment to be properly wrapped, strapped and secured before transit. Additionally, all drivers and loaders complete a Quality Labor Certification Program to ensure they properly trained to handle any situation.

What size truck will you use?

Armstrong Relocation has one of the largest fleets of trucks in the United Van Lines system. We will assign the most efficient equipment based on estimated weight and accessibility of residence at origin and destination.

How many persons will you have on the move?

The size of the crew is determined by the estimated weight of the shipment from the pre-move survey.

Will we need to be present during the entire move?

You or a representative must be present at both origin and destination to answer any questions that may occur during the move. If a representative of yours is present, they must sign all necessary paperwork in your absence and will assume liability on your behalf.

Can my possessions be stored temporarily?

If you are unable to accept your goods at destination or need temporary storage for any reason, please advise your Armstrong Relocation representative. We can certainly help you out with this. Additional charges typically include a daily storage rate, warehouse handling charge, final delivery charges and valuation on your shipment.

If you have any questions at all, we’d love to help you out!  Just call or click here!