Why Armstrong?

Award-Winning Quality

Armstrong Relocation has been the recipient of numerous awards ranging from customer service satisfaction to operational safety. Examples include President’s Quality Award, Van Operator of the Year Award, Customer Choice Award, Heart of Quality Award, Fleet Safety Award, and International Excellence Award. We maintain our high levels of quality through stringent training and constant improvement by consistently measuring our services through feedback from our customers.

  • Armstrong Relocation’s Customer Service Pledge
    • Satisfying the customer no matter how great the challenge; honoring all service commitments; and, if a problem arises, making things right, right away
  • Standards of Performance Maintenance
    • Specifies customer’s expectations of a relocation provider and outlines requirements that must be adhered to in order to be a United Van Lines agent
  • Measurement and Evaluation through Customer Service Surveys
    • Measures every step in moving process
      • Based on transferee evaluation
  • Training-Process Improvement
    • Quality Labor Certification Program
      • Certified (tested) in 160 performance skills
      • Mandatory trainer on-site at every agency
    • Move Coordinator & Van Operator Workshops
    • Improvement through Recognition – Performance Awards
    • Based on “Customer Service Survey” scores

Operational Capabilities

With 23 locations around the country and growing, Armstrong Relocation has the fleet necessary to ensure that your move is executed right on schedule.

  • Over 500 drivers dispatched daily
  • Nearly 1,200 full-time employees and owner-operators
  • 23 operational facilities in 13 states
  • Personality profiling, background check, and random drug and alcohol screenings for all employees
  • Skill-relevant training and testing
  • 103.4% Haul-to-Book ratio
  • We adamantly maintain end-to-end control of all our relocations.

Core Competencies

  • Local Household Goods Moves
  • Domestic Household Goods Moves
  • International Household Goods Moves
  • Containerized Moves
  • Group Moves
  • Move Management Services
  • Office, Industrial, and Lab Moves
  • Storage, Logistics, and Distribution Services
  • Asset Management Services
  • Array of Housing, Living, and International Services and Support

What to Expect with Armstrong Relocation?

  • Capability: As the leading agent within the world’s largest van line, Armstrong Relocation delivers quality and exceptional service anytime and anywhere.
  • Control: Armstrong Relocation’s extensive resource provide control over all services provided, start-to-finish, and delivery quality on every move.
  • Consistency: For over 50 years, Armstrong Relocation has consistently satisfied clients both domestically and internationally.
  • Comprehensiveness: Armstrong Relocation provides customers with more services and support through one single, trusted source and provides customers with one point of contact to manage all aspects of their move.

The Result: A more efficient relocation with less stress for everyone involved!